Frequently Asked Questions

EYB Cosmetics is open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect you, those working at our distribution centers and our shipping carriers from COVID-19, you can expect a delay in receiving your order to help protect their and your health. EYB Cosmetics apologize for any inconvenience and appreciate your understanding; we are committed to delivering your order(s) as soon as possible!

*Note: Orders placed with EYB Gift Cards and ShopPay will be charged at the time of order placement.

**Note: Orders placed with other payment methods will be charged at the time the order ships.

EYB Cosmetics has answered the most common questions we receive. Visit one of the sections below to find answers to your topic of concern:

  • Cosmetics Safety
  • Return Policy
  • Shipping Information
  • Terms of Sale
  • Wholesaler Account

You can also contact us through the “LiveChat” agent or email us at