Ordering Online

EYB Cosmetics offers more than 500 shades of professional quality cosmetics for All Ages, All Races, and All Genders.

*NOTE: Colors in the images online may not match the actual color of the product(s) you receive; this is because of the different devices used to display colors. Therefore, a color may appear slightly different based on your skin tone (warm, cool, etc.) or complexity.

**NOTE: All cosmetics (blushes, lipsticks, shadows, glosses, foundations, etc.) perform based on the climate (hot, cold, dry, most, etc.) they are used in. The amount of moisture (oil, dry, wet, etc.) in a person’s skin also affects the cosmetic’s performance.

1. Item Availability/Temporarily Out of Stock

If an item selected is temporarily out of stock at the time of your order, you will receive an email notification and advised of the expected ship date of the back-ordered item. Back-ordered items ship as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.

You are not be charged for any item until we ship it. If for any reason you wish to cancel a back-ordered item prior to its shipment, please contact EYB Cosmetics and we will be happy to assist you. You can contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com.

2. Maximum Purchase Policy

EYB Cosmetics regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of fourteen (14) units total per transaction and maximum of $5000 per customer. Orders exceeding these limits are subject to cancellation. Please contact us and we will be happy to assist you. You can contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com.

3. Offer Codes

To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.

When an offer code is accepted, it displays on the Order Review page.

Important Notes: You may use one (1) Offer Code per order. Promotional offers
and discounts may not be applied to the purchase of EYB Cosmetics Gift Cards or eGift Cards except as otherwise noted.

4. Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI.

*Purchases paid for with EYB Cosmetics Gift Cards are subject to applicable sales tax. There are no sales tax charges when buying EYB Cosmetics Gift Cards.

5. Payment Options

A. EYB Cosmetics accepts the following Credit Cards for payment:
  • American Express
  • Discover
  • MasterCard
  • Visa
B. EYB Cosmetics accepts the following Digital Gateways for payment:
  • Apple PAY
  • Google Wallet
  • PayPal
  • Stripe
C. EYB Cosmetics accepts the following Gift Cards for payment:
  • EYB Cosmetics Gift Card (Gift Cards may only be used with an authorized PIN Code)
D. EYB Cosmetics accepts the following Financing Options for payment:
  • ShopPay Finance

 E. EYB Cosmetics Does Not Accept the following options for payment:

  • CODs (Cash on Delivery)
  • Layaway Plans
  • Personal Checks
  • Money Orders

6. Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

7. Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions post to your account:

  • The issuing bank for your payment card will place a hold on the funds in your account for your authorized purchase. This action reserves the funds for the pending charge.
  • Your account is charged, and the funds are deducted from your account. The charge may vary from the amount of the authorization hold if we do not ship items within your order.

Your bank removes the authorization hold on cancelled orders. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, “we regret that we cannot provide assistance with the removal of authorization holds."

8. Order Inquiries

With an EYB Cosmetics Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your EYB Cosmetics Online orders.

For orders shipped within the United States, click on the Order Status page, and log into your account. An order summary page will provide you with detailed information about your current and past orders.

After your order ships, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order ships.

9. Order Cancellations

If you would like to cancel an online order, please contact us within one hour of placement. You can also contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com.

EYB Cosmetics will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

Occasionally, orders or parts of an order cancel for various reasons. Some reasons are:

  • Item(s) are not available
  • Difficulty in processing payment information
  • Cannot ship to the address provided
  • A duplicate order was placed
  • By customer request
  • Purchase limits have been exceeded

If your order cancels, you will receive an email to advise you. Cancelled items are not charged. If you have questions about a cancelled order, please contact EYB Cosmetics. You can contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com.

10. Security

EYB Cosmetics understands how important security is to you. When you place an online order with EYB Cosmetics, we encode your information using Secure Socket Layer (SSL) encryption technology; a government-approved encryption software. This is the most advanced consumer online security technique to date to submit safe and secure online orders. To find out more about SSL encryption software visit:


In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are:

  • Google Chrome
  • Internet Explorer 6.0 and higher
  • Mozilla Firefox 3.0 and higher
  • Safari 2.0.4 and higher