Shipping Information

NOTE: Due to interruptions in the global supply chain and COVID-19 protocols implemented to increase public safety and to protect your health, shipping delays may occur. All orders are processed and shipped FREE.

NOTE: Orders with multiple items may arrive in separate packages; we ship direct from various manufacturing locations. All orders are processed and shipped FREE.

Shipping Method




Second Day

Not Offered due to COVID-19


Not Offered due to COVID-19


Holiday Shipping Timeline (Christmas, December 25th)

Shipping Address and Type

Place Order By

APO/FPO/DPO Military Locations & US      Territories

December 1st

P.O. Boxes

December 1st

Standard Ground Service

December 1st

2 Day Air

Not Offered due to COVID-19

Overnight Air

Not Offered due to COVID-19


EYB Cosmetics’ orders ship on business days (Monday - Friday, excluding Federal holidays).

Online orders shipped via Standard Service process and ship in 1 - 3 business days depending on product availability.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Please Note: Due to COVID-19, shipping delays may occur to protect your health.

Other Locations

Orders shipped to P.O. Boxes, APO/FPO/DPO and U.S. Territories normally arrive within 14 - 21 business days of the order's ship date. Some locations in Alaska and Hawaii may take longer.

We currently ship to the following APO / FPO location & U.S. Territories:

AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific
GU - Guam
MP - Northern Mariana Islands
VI   - Virgin Islands of the United States
FM - Federated States of Micronesia
MH - Marshall Islands
AS - American Samoa
PR - Puerto Rico

*We regret we are unable to ship to Palau

Shipments to Forwarding Companies

EYB Cosmetics is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that EYB Cosmetics is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after the forwarding company receives it, it is the responsibility of the freight forwarder.


EYB Cosmetics deliver eGift Cards to your email. The sender’s name and email address are included for the recipient.


1. When will my order ship?

Generally, orders ship within 3 - 5 business days. Business days do NOT include weekends or holidays! Once your order ship you will receive a shipping confirmation via email with a tracking number.

2. Why does my package say delivered, but I did not receive it?

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. You should check with your neighbors and/or delivery service for more information.

3. Do you combine orders?

Orders placed on the same day are subject to automatic combining if shipping is to the same address.

4. Why is my order unfulfilled?

Unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You will receive an email with tracking information.

5. Why is my international package on hold in the U.S.?

Generally, international orders arrive within 21 business days. However, customs may delay orders or the order’s scan is missing. If you do not receive your order within 21 full business days, please contact us via the “LiveChat” agent or email

6. Can my order ship to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should be able to update your address with the delivery service assigned to ship your order.

7. Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees.

8. How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package. If you have an account with us, you can also access the tracking number for your order. You can locate this information under your Account Details, where your full order history is accessible.